Terms and Conditions


AIVADORA & C. S.N.C. adheres to the ethical code of the Italian Association of Electronic Commerce available at the following link: https://www.aicel.org/codice-etico-dei-merchant-aicel

These conditions govern purchases made on the website www.amadeus-sirmione.com, in accordance with the provisions of the Consumer Code Legislative Decree 206/2005 as amended by Legislative Decree n. 21/2014

SITE NAME AND SOCIAL DATA OF THE SELLER SUBJECT AND OWNERSHIP OF THE DOMAIN NAME art. 49 ff. Of Legislative Decree 206/2005 as amended by Legislative Decree n. 21/2014

1.1 The website www.amadeus-sirmione.com is the informative and e-commerce site of the AMADEUS-SIRMIONE store owned by AIVADORA & C.SNC with registered office in Vicolo Carpentini 3/7 Sirmione 25019 (BS), R.E.A. BS-414575 registered with the Brescia Company Register, with registration number, VAT number and Tax Code 02090980984.

1.2 The website is the property of AIVADORA & C.SNC which is also the subject of the domain name.

1.3 With these general sales conditions, AIVADORA & C.SNC sells and the CUSTOMER remotely buys the indicated movable property (Trade of any non-food item, including herbal products, natural remedies, gift items and artistic crafts, products for personal care) and offered for sale on the website www.amadeus-sirmione.com

1.4 The contract is concluded exclusively through the internet, through the free access of the CUSTOMER to the web address www.amadeus-sirmione.com and the realization of a purchase order according to the procedure provided by the site itself.

1.5 The customer undertakes to read these general conditions of sale before confirming their order, in particular the pre-contractual information provided by AIVADORA & C.SNC and to accept them by affixing a flag in the box indicated .

In the e-mail order confirmation, the CUSTOMER will also receive the link to download and archive a copy of these general sales conditions, as provided for by the art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014


Our AMADEUS Store is located in Sirmione in the Historic Center in Via Carpentini 3/7 – 25019 Sirmione BS
The customer can use the following contact details to talk to us.

Email info@amadeus-sirmione.com – recommended

Phone +39 030916415


Payment of the order can be made using the following transactions:

CREDIT CARD (MasterCard, Maestro, Visa, Visa Electron)

In the case of payment by Credit Card it is important to point out that AIVADORA & C. SNC. will not, and will never have, access to your personal data, the payment is processed externally from the www.amadeus-sirmione.com website using the BANCA SELLA system, which adopts the most innovative anti-fraud protection techniques, verification systems of addresses and credit cards and the most advanced encryption techniques, including the SSL 168 bit protocol.  



If payment is made by bank transfer AIVADORA & C. SNC reserves the right to wait for the credit of the amount paid to their current account before proceeding with the shipment of the order.




We ship throughout Europe. Shipments for Italy and Europe weighing 15 kg or less are carried out by UPS courier.

For ITALY the costs are € 5.00, in the case of cash on delivery (only italy) a supplement of € 3.00, | will be applied FREE SHIPPING for orders over € 69.00.

For EUROPE the costs are € 8.00 | FREE SHIPPING for orders over € 80.00

For SWITZERLAND the costs are € 27.00 | FREE SHIPPING for orders over € 250.00.

For  UK UNITED KINGDOM the costs are € 18.00 | FREE SHIPPING for orders over € 180.00.

All purchases made from the www.amadeus-sirmione.com website (owned by AIVADORA & C. SNC with offices in Via Carpentini 3/7, postal code 25019, Sirmione, BS, Italy) are accompanied by a receipt that declares the total amount to be paid and lists individual items in Euros, or by a commercial invoice that must be explicitly requested during the ordering process by placing a request in the “notes” section.

Orders placed after 12:00 will be sent the first working day after the one in which the payment was made and delivered to the addressee within three working days for Italy and within a maximum of five working days for the rest of Europe.

AIVADORA & C. SNC will process the order the day after purchase, or payment, and is not responsible for any delays attributable to the courier. The timing indicated above applies to all shipments weighing 15 kg or less.

For items or shipments weighing more than 15 kg a “bulky” shipping service is used, the shipping cost is calculated on the basis of the parcel’s weight and volume, and the customer is informed about these costs before the order is processed and delivery can be up to 10 working days.

For further information please contact us at this e-mail: info@amadeus-sirmione.com.

In the event that several consecutive orders are to be sent to the same delivery address, they will be considered as only one shipment, unless the customer requests AIVADORA & C.SNC to do otherwise


It is possible to check the shipment of the ordered products by clicking on the link in the order confirmation email received, you will have direct access to the UPS courier website which will show you the status of your shipment, we remind you that the website www.ups.com of UPS is not managed in any way by AIVADORA & C.SNC consequently declines any responsibility.


Customers are required to carefully inspect their package on arrival of the goods and before signing acceptance for the delivery. The packaging of AIVADORA & C. SNC shipments is carried out meticulously and has adhesive tape with a seal of warranty.

If the package appears tampered with, or the adhesive tape is not intact, customers are requested to sign the receipt with reservation.

If the delivery is accepted with an unauthorized signature, or there is evidence of tampering with the package, customers are asked to immediately report the incident to their local UPS office and contact AIVADORA & C.SNC using the email address: info@amadeus-sirmione.com.

According to art. 63 of Consumer Code7, any damage to the packaging of the products must be immediately challenged by the customer by attaching a written scrutiny reservation on proof of delivery.

It is understood that, once the delivery document is signed without any objection, customers can no longer raise any objections regarding the external aspect of the delivered goods.


The shipping address must be as accurate as possible.

If, for any reason, the shipment fails to be delivered successfully to the address provided by the customer at the time of registration, the package will be returned to the sender at the expense of the customer.

The customer acknowledges that he is obliged to collect the goods according to the purchase contract.

In the case of non-delivery due to the absence of the recipient at the address specified on the order form, the courier will leave the addressee a delivery notice.

The courier will then make a second delivery attempt, or he will be contacted to agree on an alternative delivery date, according to the instructions provided on the delivery notice.

If this attempt is not successful, or the user does not contact the courier, the package will be held “in storage” by the courier.

The courier will then inform AIVADORA & C. SNC, who will in turn contact the customer, in order to provide him with all the information necessary to collect the parcel from the courier’s branch.

In the event that the customer does not collect the parcel from the courier’s branch within 5 days of receiving the delivery notice, the purchase contract will be considered terminated by right pursuant to and for the purposes of art. 1456 c.c. with the consequent reimbursement, within 15 working days from the termination of the contract, of the Total Due Amount, minus the costs of delivery not completed, storage costs, return costs to AIVADORA & C. SNC and any other any expenses incurred due to non-delivery due to the absence of the recipient.

AIVADORA & C.SNC will deduct these amounts from any reimbursement due to the customer. In the case of a redelivery request, AIVADORA & C. SNC will ask for € 10 as a refund for shipping costs.


Customers who access the www.amadeus-sirmione.com website accept that all matters relating to the use of the website are regulated by the current legislation of the Italian State.

For civil disputes, in the event that the purchaser is a private individual acting for purposes unrelated to the exercise of the business or his professional activity, the mandatory territorial jurisdiction is the judge of the place of residence or domicile of the consumer, if located in the territory of the State.

AIVADORA & C. SNC does not guarantee in any way that the various contents of the site are in line with the regulations in force in other countries.

Access to the www.amadeus-sirmione.com site from places where its contents are considered illegal is expressly prohibited and customers who access the site from these countries are fully aware of the legal consequences and will assume full responsibility.


You can exercise your right to withdraw from the contract, without giving any reason, within 14 days.
The withdrawal period expires after 14 days:

  • a) in the case of a sales contract regarding only one item, from the day on which you or a third

party, other than the carrier and you designated, acquires physical possession of the assets; or

  • b) in the case of a sales contract regarding multiple goods, ordered with only one order and delivered separately, from the day on which you or a third party, other than the carrier designated by you, acquires physical possession of the last items; or
  • c) in the case of a sales contract regarding the delivery of goods consisting of many or multiple pieces, from the day on which you or a third party, other than the carrier and you designated, acquires physical possession of the last lot or piece.

In the event that the order includes a box containing several items, the product consists of the box as a whole, because the packaging of the box contains information required by law, for example the lot number and the INCI .

Therefore the right of withdrawal may be exercised only with reference to the entire box and not in relation to individual pieces in the same contents.

To exercise this right of withdrawal, a communication must be sent to AIVADORA & C. SNC (e.g. by letter sent by post or by e-mail) telling us the order number for which you wish to exercise the right of withdrawal or by sending the declaration of withdrawal to the following e-mail address: info@amadeus-sirmione.com, or to the postal address: AIVADORA & C. SNC, Via Carpentini 3/7 – 25019 Sirmione (BS) Italy.

To benefit from the withdrawal deadline, a written message must be sent regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

(A) According to art.52 of the Consumer Code regarding contracts concluded through our website, it is not possible to withdraw from sales contacts regarding the supply of sealed goods that are not suitable for return for hygienic reasons or due to health protection and are open after delivery (eg, creams, sun and cosmetics in general, perfumes,).
The supply of a cosmetic product is considered open if the package containing it is open.
The supply of a perfume is considered open if the cap of the bottle containing the perfume is removed or the dispenser has been operated.
The supply of a cream, a sunscreen or any other cosmetic is considered open if the package containing it is open.


By withdrawing from the contract, all payments made to us will be reimbursed, including delivery costs, without undue delay and within 14 days from the day on which we are informed of your decision to withdraw from the contract.
These refunds will be made using the same payment method used by you for the initial transaction; in any case, you will not incur any costs as a consequence of such reimbursement.
The reimbursement will be suspended until the goods are received in order to be able to visualize and assess their state of integrity.

The goods must be returned to:

Vicolo Carpentini 3/7 – cap 25019
Sirmione (Bs) Italy

without undue delays and in any case within 14 days from the day of the communication of withdrawal from this contract.
The deadline is met if you return the goods before the expiry of the 14-day period.

The direct costs of returning the goods will be borne by the consumer.

AIVADORA & C. SNC reserves the right to refuse unauthorized returns. In the event that the goods by their nature can not be returned by post, we indicate that the estimated cost of return is about 10 euros.

The product must in any case be held, handled and inspected with diligence and returned intact, complete in all its parts, fully functional, in its original packaging (which, bearing the INCI indication of the product, is an integral part of the product itself) of any accessories, illustrative leaflets, identification tags, labels and the disposable seal, if any, still attached to the product and intact and not tampered with, as well as being perfectly suitable for use and free of signs of wear and tear or dirt.

Furthermore, the withdrawal is applied to the product in its entirety. It can not therefore be exercised in relation to parts and / or accessories of the product, except those provided regarding the box.

The right of withdrawal is excluded in the following cases provided for by Article 59 of the Consumer Code: “The supply of sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection and were opened after delivery”


All customers who place an order establish a business relationship with AIVADORA & C. SNC and therefore undertake to accept delivery of their package.
If the customer refuses to accept the shipment, or requests return to sender, all shipping costs charged to AIVADORA & C. SNC will be deducted from any refund made to the customer.


AIVADORA & C. S.N.C. adheres to the ethical code of the Italian Association of Electronic Commerce available at the following link: https://www.aicel.org/codice-etico-dei-merchant-aicel The European resident Consumer is informed that the European Commission has established an online platform that provides an alternative dispute resolution tool.

This tool can be used by the European Consumer to resolve non-judicially any dispute relating to contracts for the sale of goods and services stipulated on the network and / or deriving from them.

Consequently, if you are an established consumer in Europe, you can use this platform to resolve any dispute arising from the online contract entered into on this site. The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr online dispute resolution.


Everything on the www.amadeus-sirmione.com website is protected by copyright including logos, product codes and format scripts, documentation, product descriptions, texts, images, design, music, videos and software and they are partly owned by AIVADORA & C. SNC and in turn AIVADORA & C. SNC has been authorized the use of these by their legitimate owners: TERRE DEL GARDA Srl, TEATRO FRAGRANZE UNICHE Srl, TERME DI SIRMIONE Spa, ACQUA DELL’ELBA Srl, L’ERBOLARIO Srl, ISMEG Srl, LACOTE Srl, RANCÉ Srl, DAFNE Srl)

All the information contained in the website is protected by copyright.

AIVADORA & C. SNC prohibits the use of the content or brands present on the site for any purpose other than those mentioned above. Any reproduction, alteration, transmission, publication or redistribution to third parties, for commercial purposes, is strictly prohibited without the written consent of AIVADORA & C. SNC or the owners of: TERRE DEL GARDA Srl, TEATRO FRAGRANZE UNICHE Srl, TERME DI SIRMIONE Spa, ACQUA DELL’ELBA Srl, ERBOLARIO Srl, ISMEG Srl, LACOTE Srl, RANCÉ Srl, DAFNE Srl

AIVADORA & C. SNC reserves the right to refuse an order if payments are unsuccessful. AIVADORA & C. SNC also reserves the unilateral right to refuse orders to anyone at any time. It is absolutely FORBIDDEN to purchase the products on the website www.amadeus-sirmione.com for anyone other than the final customer, for resale using either online or off-line sales channels.

Customers must meet the following requirements in order to place orders and purchase from the www.amadeus-sirmione.com website:

  • Possess a valid e-mail address and a telephone number.
  • Customers who buy outside of Italy must have a valid credit card for payment (Admitted circuits: Visa and MasterCard) or a bank account authorized to make transfers
  • Be at least 18 years old and possess the necessary requirements to be able to enter into contracts that are legally binding.

AIVADORA & C. SNC. reserves the right to correct / revise the terms and conditions contained in this legal notice, by updating, whenever it deems it appropriate, without any prior notice.

AIVADORA & C. SNC. publishes information on its website www.amadeus-sirmione.com in order to provide a service to its customers but disclaims any responsibility for typographical errors, technical and / or factual inaccuracies for which an immediate correction is required if reported. AIVADORA & C. SNC also reserves the right to make corrections and changes to the www.amadeus-sirmione.com website whenever it is deemed necessary, without giving prior notice. AIVADORA & C. SNC does not offer any guarantee that the information published on its website complies with the laws of the jurisdiction of the country of residence of the Customer. AIVADORA & C. SNC guarantees the protection, according to international standards for the Internet, for its website www.amadeus-sirmione.com. AIVADORA & C. SNC disclaims any responsibility for any problems, damages or risks that the user may encounter while using the site, it declines any responsibility for any malfunctions related to the deactivation of cookies in the user’s browser. If the www.amadeus-sirmione.com website is used correctly, the customer is protected from the risk of viruses. By using the www.amadeus-sirmione.com website, the customer is aware of all the risks involved, committing himself not to consider.

AIVADORA & C. SNC responsible in any way for any damages deriving or caused by the use of the site or related to it.